Terms and Conditions
By accessing the Retrofit Futures website, products, and services, you agree to be bound by the following Terms and Conditions. Please read this agreement carefully. If you do not agree to these terms, you should not use our website, products, or services.
1. Definitions
- "Retrofit Futures," "we," "us," or "our" refer to Retrofit Futures, the provider of this website, products, and services.
- "You" or "your" refer to the user or customer of our website, products, or services.
2. Service Withdrawal and Cancellation
We reserve the right to withdraw or cancel our services at our discretion. In such cases, we will make reasonable efforts to provide notice. You acknowledge that we shall not be liable for any damages or losses resulting from such withdrawal or cancellation.
3. Managing Customer Expectations
We make every effort to ensure the accuracy and availability of information and services provided on our website. However, we do not guarantee uninterrupted service or that all information will be free from errors. You use our services at your own risk.
4. Copyright Rules
- All content, materials, and intellectual property on our website are protected by copyright and other applicable laws.
- You may use our content and materials in accordance with the terms and conditions specified in the respective content or service, including attribution, adaptation, and commercial or non-commercial use.
- Unauthorized use, reproduction, distribution, or modification of our content is prohibited.
5. User Behavior
When using our website, products, and services, you agree to:
- Abide by all applicable laws and regulations.
- Refrain from engaging in hate speech, bullying, promotion of illegal activities, spam, or other unlawful behavior.
- Respect the privacy and rights of others.
- Not engage in any activity that disrupts the proper functioning of our website or services.
6. Account Suspension
We reserve the right to suspend or terminate user accounts for violations of these terms and conditions or any other behavior that we deem inappropriate. We will make efforts to provide notice before taking such action.
7. Indemnification
You agree to indemnify and hold Retrofit Futures harmless from any claims, losses, damages, liabilities, or expenses (including legal fees) arising from your use of our website, products, or services or your violation of these terms and conditions.
8. Changes to Terms and Conditions
We may revise these terms and conditions at any time without prior notice. By using our website, products, or services, you agree to be bound by the current version of these terms and conditions.
9. Contact Us
If you have any questions or concerns regarding these terms and conditions, please contact us at hello@retrofitfutures.uk
These terms and conditions constitute the entire agreement between you and Retrofit Futures, governing your use of our website, products, and services. If any part of these terms and conditions is found to be invalid, the remaining provisions will continue to be in effect. Your use of our website, products, and services is subject to these terms and conditions.
Return and Refund Policy
At Retrofit Futures, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, you may be eligible for a return and refund subject to the following terms and conditions:
1. Terms of Return:
- You have up to 60 days from the date of your purchase to initiate a return.
2. State of Return:
- The product must be returned in its original condition, unworn, and with all original packaging and tags.
3. Reason for Return:
- Returns are accepted for the following reasons:
- The product is damaged upon arrival.
- You received the wrong product.
4. Process for Return:
To initiate a return, please follow these steps:
- Contact our customer service team at hello@retrofitfutures.uk to inform us of the reason for the return.
- Our customer service team will guide you through the return process, provide you with a Return Authorization (RA) number, and instructions for returning the product.
5. Process of Refund:
Once we receive your returned product and inspect it, we will process your refund as follows:
- If the return is approved, a refund will be issued to the original payment method used for the purchase.
- The refund process may take up to 7-10 business days from the date we receive the returned item.
- You will receive a confirmation email when the refund is processed, and the funds will typically appear in your account within a few business days.
6. Contact Details:
If you have any questions or need further assistance regarding our Return and Refund Policy, please contact our customer service team at hello@retrofitfutures.uk.
Please Note:
- We reserve the right to deny a refund if the returned product does not meet our return and refund policy criteria.
- Customers are responsible for any return shipping costs unless the return is due to our error.
This Return and Refund Policy is subject to change, and the most recent version will be in effect. We encourage you to review this policy periodically for updates.
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